Frequently Asked Questions
Everything you need to know about your Mr Simms sweet treats and delivery.
How long will it take for my sweets to arrive?
We aim to process all orders within 1-2 business days. Standard shipping typically takes 3-5 working days, while our express option ensures your treats arrive within 1-2 working days after dispatch.
Do you offer sugar-free or dietary-specific options?
Yes, we have a dedicated range of sugar-free, gluten-free, vegan, and vegetarian sweets. Please check the 'Dietary Requirements' filter on our collection pages or refer to the specific product descriptions for full ingredient lists.
Can I return my order if I change my mind?
Due to the perishable nature of food items, we cannot accept returns for sweets if the packaging has been opened or if you simply change your mind. If your order arrives damaged, please contact our support team within 48 hours for a replacement or refund.
How are the pick-and-mix bags packaged for freshness?
Our pick-and-mix selections are hand-packed in food-grade, heat-sealed bags to ensure maximum freshness and hygiene. We recommend storing them in a cool, dry place away from direct sunlight.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment methods including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you provide allergen information?
Allergen information is listed clearly on each product page. Please be aware that our sweets are packed in an environment that handles nuts, dairy, wheat, and soy. If you have a severe allergy, please contact us before ordering.