Returns & Refund Policy

At Mr Simms Sweet Shop, we want you to enjoy every treat; however, due to the perishable nature of our confectionery, we can only accept returns on items that are damaged, defective, or incorrect. Please ensure all original packaging is retained to facilitate a smooth resolution for your order.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 14 days of receipt with your order number and details of the issue to initiate a return request.

• 2.
  Provide Documentation

  For damaged or incorrect sweets, please attach clear photographs of the product and the shipping label to your initial email.

• 3.
  Secure Packaging

  Once authorized, place the items back in their original confectionery packaging and use a sturdy outer box to prevent further damage during transit.

• 4.
  Receive Your Refund

  After we receive and inspect your returned treats, we will process a refund to your original payment method within 5-7 business days.